Ordering
1. How do I place an order?
Placing an order is easy! Simply browse our website, select your desired product, and add it to your cart. Proceed to checkout, enter your shipping and billing details, select a payment method, and confirm your order.
2. Can I make changes to my order after placing it?
We cannot guarantee changes once an order is placed. However, please contact our customer support team at [email protected], and we will do our best to assist you.
3. Can I track my order?
Yes! Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s site.
Shipping
1. Where do you ship?
We ship worldwide!
2. How much does shipping cost?
- USA: $4.99
- Worldwide: $12.99
3. How long does shipping take?
- USA: 5-7 business days
- Worldwide: 10-15 business days
Return & Refund
1. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your order for a full refund within 30 days of receiving it.
2. Who covers return shipping costs?
If the item is damaged or defective, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping. We recommend using a tracked shipping method to ensure safe delivery.
3. How long does it take to process a refund?
Once we receive and inspect your return, we will issue a refund to your original payment method. Refunds typically take 10-15 business days to appear, depending on your bank or payment provider.
Cancellation
1. Will I be charged a fee for canceling my order?
No, we do not charge cancellation fees. However, if your order has already been processed or shipped, you may need to cover return shipping costs.
Payment
1. What payment methods do you accept?
We accept Visa and MasterCard.
2. Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information. Your transactions are processed securely, ensuring your personal data remains private.
3. When will my credit card be charged?
Your credit card will be charged at the time of purchase.